1. Introduction

Meraki Samyog (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website, [Website URL], to book therapy services. By using our website, https://merakisamyog.com/, and booking therapy sessions through it, you consent to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information when you interact with our website:

• Personal Information: When you book an appointment, we collect personal details such as your name, email address, phone number, and any other details you provide during the booking process.
• Payment Information: We collect payment details (such as credit card or bank details) to process payments for services.
• Health Information: If applicable, information related to your therapy needs, health status, or medical history may be collected as part of the appointment process or during the session.
• Website Usage Data: We collect information about your use of our website, including IP address, browser type, and access times.

3. Consent

By submitting your information to us, you consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy and applicable Indian laws. You have the right to withdraw consent at any time by contacting us, but this may affect your ability to use certain features of our website or services.

4. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Services: To schedule appointments, manage bookings, and provide therapy services.
• Payment Processing: To process payments for sessions securely.
• Communication: To send you appointment confirmations, reminders, and respond to any inquiries.
• Improvement: To analyze and improve the functionality of our website and services.
• Legal Obligations: To comply with applicable legal requirements.

5. Confidentiality and Data Security

We are committed to maintaining the confidentiality of all client information shared with us during therapy sessions or through our website. All personal and health-related information is kept strictly confidential, except where disclosure is required by law (e.g., in cases of harm or abuse).

6. Sharing/ Disclosure of Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following cases:

• Payment Processing: With third-party payment processors to complete your transactions.
• Legal Requirements: If required to comply with legal obligations or to protect our rights.
• Service Providers: With trusted third-party service providers who assist us in operating our website or providing services (e.g., booking software).

7. Children’s Privacy

We do not knowingly collect or solicit any information from anyone under the age of 15 or knowingly allow such persons to become our user. The Platform is not directed and not intended to be used by children under the age of 15. If you’re aware that we have collected Personal Information from a child under age 15 please let us know by contacting us and we will delete that information.

8. Compliance with Laws and Law Enforcement: 

We cooperate with government and law enforcement officials to enforce and comply with the law. We may disclose information necessary or appropriate to protect the safety of the public or any person, to respond to claims and legal process (including but not limited to subpoenas), and to prevent or stop activity that may be illegal or dangerous. You should also be aware that Counsellors may be obliged to disclose information to law enforcement or other authorities to conform to their professional and legal responsibilities. Specifically, and without limitation, you should be aware that the law requires mental health professionals to disclose information and/or take action in the following cases: (a) reported or suspected abuse of a child or vulnerable adult; (b) serious suicidal potential; (c) threatened harm to another person; (d) court-ordered presentation of treatment.

9. Security Practices

We follow reasonable security practices and procedures as mandated under Indian law to protect your personal information, including encryption, secure servers, and access controls. However, no data transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Data Retention

We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, and resolve disputes.

11. Your Rights

You have the right to:

• Access your personal information.
• Request corrections to inaccurate information.
• Request the deletion of your personal data, subject to legal or contractual obligations.
• Opt-out of marketing communications at any time.

12. Cookies

Our website may use cookies to enhance your user experience. Cookies help us understand how visitors use our website and improve functionality. You can control cookie settings through your browser preferences.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites, and we encourage you to review their policies before providing personal information.

14. Phishing

Online identity theft and account hacking, including the practice currently known as “phishing”, are of great concern. You should always be diligent when you are being asked for your account information and you must always make sure you do that in our secure system. We will never request your login information or your credit card information in any nonsecure or unsolicited communication (email, phone or otherwise).

 15. International Transfer

Your information may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction. Regardless of where your data is stored, it will be maintained securely as outlined in this policy. Your consent to our Terms and Conditions followed by your submission of such information represents your agreement to such transfers.

​16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and the “Effective Date” will be updated accordingly. Please check this page regularly to stay informed of any updates.

17. Contact Information

If you have any questions or concerns about this Privacy Policy or the handling of your personal information, please contact Meraki Samyog at contactus@merakisamyog.com